Salesforce Interview Questions & CRM Questions
1. What is CRM?
Answer: Customer relationship management (CRM) is a technology for managing your firm’s relationships and interactions with potential customers. The goal is to improve business relationships. A CRM willing companies to stay connected to customers, streamline processes, and improve profitability.
2. What are other CRM software apart from Salesforce software?
Answer:
- HubSpot CRM.
- EngageBay.
- SugarCRM.
- SAP CRM.
- Nimble CRM.
- Oracle CRM.
- Microsoft Dynamics CRM.
3. How many times does Salesforce release updates every year?
Answer: Salesforce releases updates three times a year.
They are called '
- Spring,
- Summer
- Winter.
4. What are different Salesforce Editions? Why are there so many editions?
Answer: Salesforce provides bundles of features and services, each geared toward specific business needs. These bundles, called editions, share a look and feel but vary by functionality and pricing. For example, Custom fields allowed per object are different in each edition. In the Enterprise edition, we can create up to 500 fields per object, while in the unlimited edition, we can create 800.
Salesforce comes in these editions:
- Essentials
- Professional
- Enterprise
- Unlimited
- Developer
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